5 Brilliant Features of VoIP Systems You’ll Love
VoIP has been a popular option for business communications for quite a long time. It’s evolved considerably during the early days, adopting more advanced call management and augmenting several new features.
With the advanced call management features provided by PhoneOne, you can reduce resource strain and customer frustration. Some of these features include very intelligent VoIP features and services which reduce human error and improve customer satisfaction. Here are just 5 of these great features that your business can benefit from today.
Great VoIP Features for Your Business
1. Auto Attendant
Auto attendants help human attendants take a load off. It saps a lot of energy answering and handling calls effectively all day. Hence, your customer facing staff needs all the help they can get. Auto attendants can escalate and route incoming calls without any problems. This way, you can save on hiring costs, improve customer satisfaction, and keep your agents sharp.
2. Call/Customer Analytics
Call analytics can help you derive insights that can transform your business. You need to collect and analyze a lot of data first, and a VoIP service can do that for you. It can analyze records, calls, session metrics, behavioral trends, individual agent performance, etc. using softphones, desk phones, etc.
3. Hot Desking
With hot desking, you can log into any device and have the agent profile settings show up whenever you need them to. With this VoIP feature, the extension of the phone you’re currently using can connect to any other phone. This is a great feature for business owners who can’t afford more office space or have several field agents.
4. SIP Trunking
Speaking of great VoIP features for your business, we can’t forget SIP Trunking. Session Initiation Protocol (SIP) provisions VoIP connectivity between phones on premise and public switched telephone networks (PSTN). It’s a very simple technology, but incredibly effective. It can route and reroute calls and help you keep track of which calls are coming in from where. It also helps to instantly transfer calls without any hiccups.
5. Unlimited Voice Calls
Phone plans have charges for every minute you’re on call. There are also call limits on those phone plans which can often hurt your customer satisfaction. Not only do they reduce your operational efficiency, but also customer relationships and hurt your revenue stream.
With VoIP, you can ditch both call limits and per minute charges. You can have unlimited phone calls in your business location and go for as long as necessary. For business calls, VoIP networks are both trustworthy and available all the time.
PhoneOne provides premium intelligent VoIP features and services for small businesses. Try three tiers of services for your needs which can include Home Office, Professional Hosted Extension, and Professional UC. You’ll get all the features listed above and more, including Mobile Apps, a dedicated phone number, and a Web Portal.
So what are you waiting for? Sign up for PhoneOne today!
Have additional questions? Schedule a free consultation.