Privacy Policy

PhoneOne respects your privacy. This document addresses the collection and use of your personal information as described in this Privacy Policy.

By using our web site or subscribing to one or more of our services, you agree to our collection and use of your personal information as described in this Privacy Policy.

Information Collected

We collect personal information (such as your name, e-mail address and any other details you provide to us that identifies you as an individual) from you when you submit a request for information or when you submit your details for any other reason. Personal information will only be collected with your consent.

Use of Information

PhoneOne will not share or sell your personal information with third parties, other than to PhoneOne subsidiaries or vendors, including payment processors, content providers, shipping vendors or others who perform similar functions on behalf of PhoneOne. Disclosure of personal information may be necessary in special circumstances, such as when disclosure is required or authorized by law, to investigate possible crimes, to protect PhoneOne’s legal rights, or in connection with a sale, purchase, merger, reorganization, liquidation or dissolution involving PhoneOne.

Customer Proprietary Network Information (CPNI) is information that PhoneOne obtains in connection with providing telecommunications services to you. CPNI includes the types of services purchased, optional services used, types of information typically included on your telephone bill, such as call details and the amount you spend on communications services. CPNI does not include your telephone number, name and address.

PhoneOne uses technical and policy guidelines to safeguard the privacy of CPNI and help protect it from unauthorized access or improper use. PhoneOne does not sell CPNI to third parties and complies with applicable federal and state CPNI rules that apply to telecommunications carriers.

PhoneOne, or its authorized representatives, may use CPNI information to make suggestions to you and discuss products and services, packages and promotions that may service your communications needs or to let you know about enhancements to services that you already use. PhoneOne will not use your CPNI for any other marketing purpose without your approval.

PhoneOne is required to provide directories and directory information (name, address and telephone number) to authorized third parties, for example, directory publishers. You can restrict the publication of personal information in telephone directories, online directories and directory assistance through such services as non-published or non-listed numbers. Contact a PhoneOne customer service representative to discuss the options available to you.

Links to Other Sites

PhoneOne is not responsible for the practices employed by web sites linked to or from our web sites, nor for the content contained therein. The web sites and services you are able to access on the Internet are outside the control and limits of this privacy policy. Any information you provide to such organizations is at your own risk.


PhoneOne makes reasonable efforts to maintain the security of our servers and computer networks in order to help prevent the loss, misuse and modification of the personal information in our possession. PhoneOne protects the security of your personal information by using specialized software during the service application process, enrollment, while you’re shopping on the PhoneOne web site or when you’re paying your PhoneOne statement. Even though we take reasonable steps to maintain information security and expect our vendors to do likewise, PhoneOne cannot guarantee the security of personal information.


Like many other web sites, we may use a standard technology called a “cookie” to collect information about how you use our web sites. A cookie is a small data file that may be sent to your computer when you visit our web sites. A cookie file can contain information such as a user ID so that we can track the pages you have visited on our web sites, but the only personal information a cookie can contain is the information that you supply yourself. A cookie cannot read data from your hard disk or read any other cookie files created by other web sites.

You have options in regard to cookies. By changing the settings of your browser, you may opt to accept cookies, to be informed when a cookie is being placed on your PC or to reject all cookies. Please consult your browser manual.


It is a PhoneOne policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws relating to children’s privacy. In order to respect the privacy of children online, PhoneOne does not knowingly collect, maintain or process personal information submitted by children under the age of 13. Children should always receive permission from a parent or guardian before sending personal information over the Internet.

Changes to This Policy

If we change our privacy policy and procedures, we will post these changes on our web site: If you have any questions regarding this notice or would like to know how to restrict the use of your information, please contact a PhoneOne representative by calling the telephone number listed on your monthly statement.